- Is it safe to order from your site?
- Would my personal information and credit card number remain confidential?
- Do you take money order or personal check?
- Do you take phone order?
- Do you ship international?
- How long will I receive my order?
- Will the product be delivered without others knowing the contents?
- Will the items I ordered show up in my credit card statement?
- Will you call me regarding my order?
- How do I cancel my order?
- What is your return policy?
- How does your price match work?
Our site is 100% safe for your online purchase. We are using GeoTrust Security Socket Layers 128-bit encryption. All our transactions go through the secure connections of VeriSign.
Internet makes shopping much more convenient, but one unfortunate issue is the increasing risk of credit card fraud, which hurt both consumers and merchants. The staffs at MojoGarden.com take online fraud seriously and do everything possible to prevent it. All orders placed with MojoGarden.com will be scrutinized for any credit card inconsistence. We reserve the right to hold any order and request for additional information.
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All customer information remains confidential. We DO NOT pass, sell, or exchange them to any third parties.
Yes. Please make check payable to Ekool. You can send the payment to:
8225 5th Ave.
Brooklyn, NY 11209.
Make sure to include the following information:
1. A print out of your email order confirmation
2. Your customer order number
Please allow up to 6 business days to have the check deposited in our bank before we ship out your order.
Yes. You can call us at toll free 1-866-734-9647. Please keep in mind that due to high call-in volumes, it is faster and more convenient for you to use our secure online ordering system.
We do ship international. However, due to frauds, we reserve the rights to take orders from certain countries. Please note different countries may have different rules or regulations on duty tax or restricted products. Customers should investigate before making orders. Ekool is not responsible for the delay or other problems caused by government actions.
Attention International Customers:
MojoGarden.com does not accept any international orders with credit card, except orders from Canada and part of Western Europe. Money orders or personal checks are the possible choice for us. Sorry for the inconvenience that this may cause you! But due to the increasing risk of identity theft and credit card fraud, MojoGarden.com has no other choices.
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Most of orders are processed within 24 hours and no later than 48 hours. Once the product is shipped out, we send you an email confirmation. Depending on the shipping option you choose, you should receive your order 2 to 10 business days in the Continental USA. Please refer to our shipping page for more info.
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All our products are shipped in a plain box or envelope. The shipping address is from our warehouses. Even the delivery man would not know the contents. Attention: Due to manufacturers' constant effort to improve, actual product packages may be slightly different than the ones shown in the picture. The product itself will be exactly as what you see, if no better.
The item you ordered will not show up in your credit card statement. The only thing shows up is our parent company name Ekool Trading.
If in the unlikely event that there is an issue with your order, we will contact you by phone only if you indicate so in your order information. Otherwise we will contact you through email with the address you provide.
Once your order is received it is authorized against your credit card mmediately. Upon confirmation of order we either process the order in our warehouse or it gets send to our distributor overnight. Once it reaches our distributor and the order is entered into their automated system it is not possible to modify or cancel. However, we will try our best to accommodate any change or cancel request but we can't not guarantee it. When an order is in "In Progress" status it can no longer be cancelled or modified.
Because of the intimate nature, all sales are final. In the unlikely event of defective product, please call 1-866-734-9647 or write to firstname.lastname@example.org for a Returned Merchandise Account (RMA) number within 15 days of receiving your order. You will not receive your refund without a RMA number. Once we receive the product in its original package, we will exchange it free of shipping charge or refund you 100%. In the event of an undeliverable shipment due to customers error or refused at the destination a shipping and handling charge will be deducted from the credit and up to a 20% restocking fee.
We want our customers to have a peace of mind when shopping in our online store, where you will find the best price online. We guarrantee that we'll match any legitimate price that you find on the web. We'll refund you any difference within 30 days of purchase. Just email us the link of the site and your purchase order number at email@example.com. Once we verify the authenticity of the source we will promptly credit you.